1.5 million Londoners left behind by digital-first approach to transport, says watchdog
Transport watchdog London TravelWatch has published a report revealing that many Londoners are being left behind by digital technology.
Their research shows that one in six people in London say they are unable to buy a ticket as they cannot use or do not have access to a smartphone or internet connection.
A further one in five Londoners said they had paid more for travel because they could not buy tickets online or by using mobile apps.
The impact of this is particularly significant, given the current cost-of-living crisis.
These left behind Londoners feel cut off from using public transport because they are digitally excluded or disadvantaged, the report showed.
Compared to Londoners overall, this group is typically aged 55 and over, more likely to be disabled and have a lower income.
These characteristics often overlap, creating multiple barriers for Londoners who just want to get around the capital freely, said the report.
Michael Roberts, chief executive of London TravelWatch, said: “A one-size-fits-all approach by transport providers does not work for a large section of London’s population.
“That can’t be right and it’s why we’re calling on decision makers to provide a system that is accessible, affordable and inclusive.”
The report called for a number of key actions from decision makers and transport providers, including the maintenance of non-digital options and making sure staff were visible and in accessible locations.
For more information visit https://www.londontravelwatch.
(Picture: London Travel Watch)
